Customer Care Coordinator

Location Basingstoke
Discipline: Professional and Technical
Contact name: Amber George

Contact email: amber.george@konnectrecruit.co.uk
Job ref: 4208
Published: 20 days ago
  • Job Title: Customer Care Coordinator
  • Location: Basingstoke
  • Salary: £28-30K + Company Benefits
  • Contract Type: Permanent
  • Konnect Contact: Please text or call Amber on 02380738180

 

Our client is looking for a Customer Care Coordinator based in their office in Basingstoke.

Our client was established 85 years ago, with 10 offices across the Midlands, East Anglia, South West And Southern. They are a privately family-owned business that build over 4000 homes per year across 8 regions. They are looking for someone with previous strong Customer Service experience to join the Customer Care team in Basingstoke.

Role & Responsibilities

  • Dealing with incoming calls, post and emails that relate to Customer Care
  • Resolve any validated complaints in a quick and efficient manner, seeking direction where required
  • Designate any Customer Care Technicians, suppliers, and sub-contract trades when any issues arise
  • Make appointments in line with any co-ordinating diaries of the Customer Care Technicians, suppliers, and sub-contract trades
  • Ensuring that any work carried out coincides with the purchaser’s satisfaction
  • Update and maintain records using Site stream
  • Bring the attention of the Customer Care Manager and Head of Customer to persistent faults
  • Designate the works successfully whilst ensuring the management of costs are minimised
  • Process 5–7 Month Purchaser Reports in line with the Your New Home Guide
  • Attend any meetings that you feel necessary in the line of your duties
  • Always abide by the upholding company policies and procedures.

Required Skills & Experience

  • Customer Service experience within an office environment
  • Experience in using CRM software
  • Exceptional Customer Service skills.

What you get back

Salary up to £30,000

Annual 20% bonus scheme

33 days holiday + bank holidays

Contributory 6% Pension Scheme.

If this role takes your interest please apply or contact Amber at Konnect.